International award-winning Service Design. Seamless, end-to-end Customer Journeys.
Nile combines digital, commercial and behavioural expertise. We help you think like your customers. Then we design seamless service experiences that they want to use and buy, and that provide measurable business results. We work in partnership with your teams and help them to collaborate more effectively. We share our knowledge openly to help transform your internal capability.
Based; London & Edinburgh, United Kingdom
- Brand: End-user Research, Brand Realization
- Innovation: Service Development and Innovation
- Experience: Service Design, end-to-end Customer Journey and Experience Design, Usability Testing, Eye-tracking, Interaction Design, Wireframing, Blueprinting, Accessibility Compliance
Examples of our Work:
World’s biggest healthcare provider
Designed the UK’s first clinically approved online symptoms checker. Led the research and design process including Co-Design Workshops, User Research, Concept Design, Persona generation, Interaction Design, Wireframing, Blueprinting and Usability Testing.
Leading international bank
Helped design a groundbreaking cardless payment system. Led User Experience testing into journey flow and interaction design. Also prototype creation and 1-to-1 customer labs. The app won Nile the creative industries “Oscar”, the Cannes Lions Gold Award in the Mobile Applications category.